Shipping Policy
We know waiting for your order is the hardest part, so we work hard to get it to you quickly and safely. Here’s everything you need to know about how shipping works at Essential Hoodies Co.
Processing Time
Every order is processed within 1–3 business days after it’s placed. Orders placed on weekends or holidays will begin processing the next business day. Once your order ships, you’ll receive a confirmation email with tracking information.
During sales, drops, or holiday periods, processing may take a little longer — we’ll always let you know if there’s a delay.
Shipping Rates & Delivery Times
Canada
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | FREE |
| Free Shipping | 3–7 business days | FREE |
| Express Shipping | 1–3 business days | FREE |
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard International | 7–15 business days | FREE |
Order Tracking
Once your order ships, you’ll get a tracking number by email so you can follow it every step of the way. If you don’t see it in your inbox, check your spam or promotions folder — and if it’s still missing, reach out and we’ll resend it.
Shipping Delays
We work with trusted couriers, but occasionally things happen outside anyone’s control — weather, customs, or carrier volume during busy seasons. If your order is running significantly behind its estimated delivery window, reach out and we’ll help track it down.
International Orders & Customs
For orders shipped outside of Canada, your package may be subject to import duties, taxes, or customs fees set by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office if you’re unsure what to expect.
Incorrect Addresses
Please double-check your shipping address at checkout — we ship exactly to what’s entered on the order. If a package is returned to us due to an incorrect or incomplete address, we’ll reach out to arrange reshipping, and additional shipping costs may apply.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Essential Hoodies Co isn’t responsible for items lost or stolen after delivery. If tracking shows your order as delivered but you haven’t received it, we recommend checking with neighbours or your building’s front desk, then contacting the carrier directly. We’re happy to help however we can if this happens.
Questions?
If you have any questions about your shipment or this policy, email us at support@essentialhoodiesco.ca or visit our Contact page.