Refund & Return Policy

We want you to love what you ordered. If something’s not quite right, we’re here to make it easy to fix.

Our Return Window

You have 30 days from the date your order is delivered to request a return or exchange. If 30 days have passed since delivery, we unfortunately can’t offer a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in the same condition you received it
  • In its original packaging with all tags still attached
  • Accompanied by your receipt or proof of purchase (order number is fine)

Items that are worn, damaged from use, or missing original tags may not qualify for a refund. We’ll always let you know before sending anything back.

Non-Returnable Items

A few things can’t be returned for hygiene and quality reasons:

  • Underwear, socks, and swimwear
  • Items marked “Final Sale” at checkout
  • Gift cards

If you’re unsure whether your item qualifies, reach out to us before sending anything back — we’re happy to check for you.

How to Start a Return

  1. Email us at support@essentialhoodiesco.ca with your order number and the reason for your return.
  2. We’ll confirm whether your item is eligible and send you instructions, including the return address.
  3. Pack it up securely with the original tags and packaging if possible.
  4. Ship it back — customers are responsible for return shipping costs unless the item arrived damaged or defective (see below).

Please don’t send anything back without contacting us first — returns sent without prior approval may be delayed or not accepted.

Refunds

Once we receive and inspect your return, we’ll email you to let you know if it’s approved. If approved, your refund will be automatically applied to your original payment method within 5–10 business days, depending on your bank or card provider.

Refunds do not include original shipping charges, unless the return is due to our error (wrong item, defect, damage in transit).

Exchanges

Want a different size or color instead of a refund? Let us know in your return request and we’ll get the new item out to you as soon as we receive your return — subject to availability.

Damaged or Defective Items

Mistakes happen, and if one shows up on your end, we’ll make it right. If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery
  • Include photos of the item and packaging
  • We’ll cover the cost of return shipping and send a replacement or full refund, your choice

Late or Missing Refunds

If it’s been more than 10 business days since your refund was approved and you still don’t see it:

  1. Double-check your bank account or card statement
  2. Contact your credit card company — processing times can vary on their end
  3. Still nothing? Email us at support@essentialhoodiesco.ca and we’ll look into it

Questions?

Our team is always happy to help if you’re unsure about anything on this page. Reach out anytime at support@essentialhoodiesco.ca or through our Contact page.